Privacy Policy

Last Updated: March 19, 2026

At Teleconnect, we recognize that your genetic information is the most personal data you possess. Our commitment to your privacy is unwavering, and we implement industry-leading protocols to ensure your data remains secure, confidential, and under your control.

1. Scope of This Policy

This Privacy Policy describes how Teleconnect ("we," "us," or "our") collects, uses, stores, and protects the personal and genetic information of users who engage with our platform, purchase our testing kits, or receive our analysis reports.

2. Information We Collect

To provide our high-precision genetic analysis, we collect several categories of data:

• Personal Identifiers: Your name, billing and shipping addresses, email address, and phone number provided during the purchase or registration process.
• Biological Information: The saliva sample you provide using our proprietary collection kit, which contains your DNA.
• Genetic Information: The raw data generated from sequencing your DNA, and the interpreted reports regarding your health, ancestry, and wellness.
• Technical Data: Information about your device, IP address, and how you interact with our website to improve our user experience.

3. How We Process Your Genetic Data

Your genetic data is processed exclusively for the purposes for which you have provided consent:

• To sequence your DNA in our certified, high-security laboratories.
• To generate personalized health screenings, ancestry reports, and nutrition plans.
• To provide you with secure digital access to your results through our platform.
• To verify your identity and ensure the results are delivered to the correct individual.

4. Data Sharing and Third Parties

Teleconnect does not sell, lease, or rent your identifiable genetic information to third parties (including insurance companies, employers, or marketers) without your explicit and separate consent.

We may share data with trusted service providers only when necessary to fulfill our service, such as laboratory partners and shipping carriers, all of whom are contractually bound to maintain strict confidentiality.

5. Data Security Measures

We employ multi-layered security protocols to protect your information:

• De-identification: Your biological sample and genetic data are assigned a unique barcode. Your name and identifiers are stored in a separate, encrypted system.
• Encryption: All digital data, both in transit and at rest, is secured using AES-256 military-grade encryption.
• Controlled Access: Only authorized personnel with security clearance can access the systems housing genetic data.

6. Data Retention and Deletion

We retain your genetic data only as long as necessary to provide the services you requested or as required by law. You may request the deletion of your account and the destruction of your biological sample at any time by contacting our support team. Once processed, your digital genetic data will be permanently removed from our active databases.

7. SMS and Marketing Communications

By opting into our SMS notifications, you consent to receive test status updates, appointment reminders, and promotional wellness insights via text message. You can opt-out at any time by replying "STOP" to any message we send. Your phone number will never be sold to external marketing firms.

8. Your Legal Rights

Depending on your jurisdiction (such as GDPR in Europe or CCPA/CPRA in California), you have the following rights:

• The right to access and download your genetic raw data.
• The right to withdraw consent for processing at any time.
• The right to request data porting to another service.
• The right to request the total "Right to be Forgotten" (complete data erasure).

9. Changes to This Policy

Teleconnect reserves the right to update this policy as technologies and privacy laws evolve. We will notify you of any significant changes via the email address on file.

10. Contact Us

For any privacy-related inquiries or to exercise your data rights, please contact our Data Protection Officer at privacy@teleconnect.tech or call our concierge desk at (840) 201-1199.